FAQ
Quick Answers to Common Industrial Parts Questions
When your production line is down or you have surplus to sell, you need answers fast. Below are the most common questions Eric receives about industrial surplus parts, services, and processes. Can’t find what you’re looking for? Call 610-898-3406 for immediate assistance.
Most Common Questions
“How do I know if a surplus part will work in my equipment?”
Eric’s 20+ years in manufacturing and engineering background enable him to verify compatibility, identify alternatives, and provide technical specifications. Every part comes with detailed condition reports and compatibility verification.
“What if the part doesn’t work when I install it?”
All parts come with Eric’s personal money-back guarantee. If a part doesn’t function as described or isn’t compatible with your application, return it for a full refund—no questions asked.
“How fast can you get me a part for an emergency?”
Stock items ship same day with overnight delivery. Eric answers emergency calls within 2 rings during business hours and emergency contact is available after hours and weekends.
“Do you buy small quantities of surplus equipment?”
Yes. Whether you have one high-value component or an entire production line worth of equipment, Eric evaluates everything. Single items worth $100+ are typically worth purchasing.
“How do you determine what my surplus equipment is worth?”
Eric personally evaluates equipment based on current market demand, functionality, and condition. His manufacturing background enables accurate assessment of industrial equipment value.
Service-Specific Questions
Emergency Parts Service
Q: What constitutes an “emergency” situation?
A: Any equipment failure that stops or reduces production capacity. Eric prioritizes based on downtime impact and responds accordingly.
Q: Do you charge extra for emergency service?
A: No emergency surcharges on parts pricing. You only pay expedited shipping costs (typically $75-150).
Q: What if you don’t have my exact part number in stock?
A: Eric uses his engineering background to identify compatible alternatives, cross-references, and functional equivalents that will work in your application.
Surplus Buying Services
Q: Do you buy equipment in any condition?
A: Eric prefers functional equipment but will evaluate anything industrial. Even non-functional equipment may have value for parts or refurbishment.
Q: How quickly can you provide a cash offer?
A: Most offers are provided within 24-48 hours of evaluation. Simple items can often be quoted over the phone.
Q: Do you handle equipment removal?
A: Yes, complete removal services are available including professional rigging for heavy equipment and multi-floor access.
Custom Sourcing Projects
Q: What if the part I need has been obsolete for years?
A: Eric specializes in finding discontinued and obsolete components through his extensive network of suppliers, closed facility inventories, and surplus dealers.
Q: How much does custom sourcing cost?
A: There’s no charge for sourcing services. You only pay for parts when found, plus any expedited shipping costs.
Q: How long does custom sourcing typically take?
A: Simple searches often produce results within 24-48 hours. Complex or very rare parts may take 1-2 weeks of persistent searching.
Trust & Quality Questions
“How do I know I can trust buying surplus parts online?”
- Eric maintains 100% positive eBay feedback across thousands of transactions
- All parts come with detailed condition descriptions and photos
- Money-back guarantee provides complete purchase protection
- Direct communication with Eric (not customer service reps) ensures accountability
“What’s the difference between ‘new old stock’ and ‘used’ parts?”
- New Old Stock (NOS): Never installed, still in original packaging, often from closed facilities
- Refurbished: Previously used, professionally tested and restored to like-new condition
- Used: Removed from working equipment, tested for functionality, sold as-is with condition notes
“Do surplus parts come with documentation?”
Yes, Eric provides:
- Detailed condition reports with photos
- Technical specifications and compatibility information
- Installation guidance when needed
- Manufacturer documentation when available
Business & Logistics Questions
“Do you work with companies outside Pennsylvania?”
Absolutely. While based in Reading, PA, Eric serves customers throughout North America with overnight shipping capabilities and phone/email support.
“Can you handle large facility liquidations?”
Yes. Eric provides comprehensive liquidation services including assessment, valuation, marketing, removal, and final reporting for complete facilities.
“Do you provide technical support after purchase?”
Eric remains available for technical questions, compatibility concerns, and installation guidance even after parts are delivered and installed.
“How do you maintain confidentiality for sensitive transactions?”
All customer information and transaction details are kept strictly confidential. Discretion is maintained for competitive situations and sensitive business circumstances.
Still Have Questions?
For immediate answers: Call 484-706-9081 – Eric personally handles all customer communications.
For detailed inquiries: Email sales@indusples.com with your specific questions.
For emergency situations: Same phone number provides after-hours access for production line emergencies.