MISSION & VALUES
Our Mission: Keep Manufacturing Running
Indusplex exists to keep production lines operational by providing reliable access to critical industrial components when and where they’re needed most.
Manufacturing drives everything we use in daily life—from the cars we drive to the food we eat. When production equipment fails, it doesn’t just affect one company; it ripples through entire supply chains. Our mission is to be the dependable partner that maintenance managers and plant engineers can count on to restore operations quickly and affordably.
What Drives Us Every Day
Manufacturing Is the Foundation of Everything
Without manufacturing, there would be no products, no jobs, and no economic growth. Eric’s 20+ years on plant floors taught him that behind every product is a team of people working to keep equipment running efficiently. When that equipment fails, those jobs and that production are at risk.
We’re not just selling parts—we’re helping preserve manufacturing jobs, maintain supply chains, and keep American industry competitive.
Every Hour of Downtime Matters
A failed sensor can shut down an entire bottling line. A burned-out drive can stop automotive production. A faulty PLC module can halt food processing operations. Eric understands that when you call, it’s because something critical has stopped working, and getting back online isn’t just important—it’s urgent.
That’s why we answer the phone, respond to emails the same day, and treat every parts request like the emergency it probably is.
Small Business Serves Small Business Better
Large distributors excel at volume and efficiency, but they struggle with the personal service and technical expertise that smaller manufacturers need. As a small business owner himself, Eric knows the challenges of managing budgets, dealing with equipment failures, and making every dollar count.
We’re not trying to be everything to everyone—we’re focused on being the best solution for manufacturers who value personal relationships, technical expertise, and responsive service.
Our Core Values
Integrity First
What This Means: We describe parts condition honestly, provide accurate technical specifications, and stand behind everything we sell with a money-back guarantee.
Why It Matters: When you’re buying surplus or used equipment, trust is everything. You need to know that what we describe is what you’ll receive, and that if it doesn’t work as expected, we’ll make it right.
How You See It: Detailed condition reports, honest photography of all items, transparent warranty terms, and immediate response when any issues arise.
Technical Expertise Over Sales Pressure
What This Means: Eric’s engineering background drives every interaction. We focus on understanding your problem and finding the right solution, not pushing whatever inventory we have on hand.
Why It Matters: The wrong part wastes your time and money. The right part gets your equipment back online quickly and keeps it running reliably.
How You See It: Technical questions get answered accurately, compatibility concerns get addressed thoroughly, and recommendations come from engineering knowledge, not sales quotas.
Speed Without Shortcuts
What This Means: We move fast when you need parts urgently, but we never compromise on testing, verification, or quality to save time.
Why It Matters: A rushed part delivery that fails after installation creates more downtime, not less. Speed only helps if the solution actually works.
How You See It: Same-day shipping on stock items, but only after proper testing and verification. Quick responses to inquiries with accurate information, not vague promises.
Partnership Beyond the Sale
What This Means: Our relationship doesn’t end when the part ships. We’re here for technical support, warranty issues, future sourcing needs, and ongoing MRO challenges.
Why It Matters: Manufacturing is ongoing, and your MRO needs don’t stop with one purchase. Building lasting relationships helps us better serve your future needs and helps you build a reliable supply chain.
How You See It: Follow-up calls to ensure parts are working properly, proactive outreach when we find items on your watch list, and ongoing support for technical questions.
Sustainability Through Reuse
What This Means: Every surplus part we sell extends the life of valuable industrial equipment and keeps functional components out of landfills.
Why It Matters: Surplus parts aren’t just cheaper—they’re environmentally responsible. Reusing quality industrial components reduces waste and conserves the materials and energy that went into manufacturing them originally.
How You See It: Quality refurbishment that extends component life, careful testing that ensures reliability, and asset liquidation services that help companies monetize idle equipment instead of scrapping it.
How These Values Shape Our Service
When you call with an urgent need, our integrity means we’ll tell you honestly whether we have what you need and when we can get it to you—no false promises to get the sale.
When you’re not sure about compatibility, our technical expertise means you get engineering-based answers, not sales-driven guesses.
When you need parts fast, our commitment to speed without shortcuts means we’ll get you the right part quickly, properly tested and ready to install.
When the part arrives, our partnership approach means we’ll follow up to make sure it’s working and be available if you have any questions or concerns.
When you have surplus to sell, our sustainability focus means we’ll help you get maximum value from idle assets while ensuring they go to applications where they’ll continue providing value.
The Result: Manufacturing That Keeps Running
These values translate into real business outcomes for our customers: reduced downtime, lower MRO costs, reliable equipment operation, and the confidence that comes from working with a supplier who truly understands manufacturing challenges.
When your production line is down, you need more than just a parts supplier—you need a partner who shares your commitment to keeping manufacturing running efficiently and profitably.
Ready to experience the difference? Call 484-706-9081 or contact us today to discuss your MRO challenges.
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Still Have Questions?
For immediate answers: Call 484-706-9081 – Eric personally handles all customer communications.
For detailed inquiries: Email sales@indusplex.com with your specific questions.
For emergency situations: Same phone number provides after-hours access for production line emergencies.