SHIPPING FAQ
Fast, Reliable Delivery When You Need It Most
When your production line is down, shipping speed can make the difference between hours of downtime and days of lost production. Eric understands that industrial emergencies require immediate action, which is why Indusplex offers multiple shipping options designed specifically for manufacturing operations.
Emergency Shipping Services
Same-Day Shipping Guarantee
Stock items ordered before 3 PM EST ship the same day
- Order confirmation and processing within 1 hour
- Packaging and carrier pickup by 5 PM EST
- Tracking information provided within 2 hours of shipment
- Available Monday through Friday
Overnight Delivery Options
Next-business-day delivery throughout the continental US
- FedEx Priority Overnight: Delivery by 10:30 AM next business day
- UPS Next Day Air: Delivery by 12:00 PM next business day
- USPS Priority Express: Delivery by 12:00 PM next business day
- Saturday delivery available for weekend emergencies
Critical Shipment Services
For true production line emergencies
- Hand-carry delivery within 200 miles of Reading, PA
- Hot shot trucking for large or multiple items
- Charter flight coordination for international emergencies
- Direct delivery to plant floor when timing is critical
Standard Shipping Options
Ground Transportation
Cost-effective delivery for non-emergency situations
- UPS Ground: 1-5 business days depending on distance
- FedEx Ground: 1-5 business days depending on distance
- USPS Ground Advantage: 2-8 business days
- Freight services available for large or heavy items
Regional Delivery
Optimized service for Northeast corridor
- Next-day ground delivery within 300 miles
- 2-day ground delivery to most East Coast locations
- Local delivery service within 100 miles of Reading, PA
- Customer pickup available at our facility
Shipping Costs & Estimates
Emergency Shipping Rates
Overnight delivery typically ranges $75-$150 depending on:
- Package size and weight
- Delivery location and distance
- Carrier selection and service level
- Saturday or holiday delivery requirements
Standard Shipping Rates
Ground delivery typically ranges $15-$50 depending on:
- Package dimensions and weight
- Shipping distance and zone
- Carrier selection and service speed
- Additional services requested
Free Shipping Thresholds
- Orders over $500: Free standard ground shipping
- Orders over $1,000: Free expedited 2-day shipping
- Emergency orders: Shipping costs quoted upfront, no hidden fees
- Multiple items: Combined shipping rates when possible
International Shipping
Countries We Serve
Express international delivery available to:
- Canada: 1-3 business days via FedEx/UPS
- Mexico: 2-4 business days via FedEx/UPS
- Europe: 2-5 business days via FedEx International Priority
- Asia-Pacific: 3-6 business days via express carriers
- Other locations: Custom arrangements available
International Requirements
Documentation and compliance handled by Indusplex:
- Commercial invoices and customs declarations
- Export documentation and regulatory compliance
- Harmonized tariff code classification
- Value declarations for customs clearance
- Restricted/prohibited item verification
International Shipping Costs
- Canada/Mexico: Typically $100-$200 for small packages
- Europe/Asia: Typically $150-$300 for small packages
- Duties and taxes: Customer responsibility upon delivery
- Exact costs quoted before order processing
Packaging & Handling
Protective Packaging Standards
Every item is packaged to arrive in perfect condition:
- Anti-static protection for electronic components
- Moisture barriers for sensitive equipment
- Shock-resistant packaging for delicate instruments
- Custom crating for large or fragile items
- Temperature protection when required
Package Marking & Labeling
Clear identification for receiving departments:
- Company name and part number clearly marked
- Emergency/rush delivery prominently labeled
- Fragile/sensitive equipment warnings when applicable
- Special handling instructions included
- Eric’s direct contact information on all packages
Documentation Included
Everything you need for installation and records:
- Detailed packing list with part numbers and descriptions
- Condition report documenting part status and testing
- Technical specifications and compatibility information
- Installation guidance when applicable
- Warranty information and return procedures
Tracking & Delivery Confirmation
Real-Time Tracking
Know exactly where your parts are at all times:
- Tracking numbers provided within 2 hours of shipment
- Email notifications for shipment, transit, and delivery
- Text message updates available upon request
- Direct carrier tracking links in all communications
Delivery Confirmation
Proof of delivery for your records:
- Signature confirmation on all shipments
- Photo proof of delivery when available
- Delivery notifications sent immediately upon receipt
- Undelivered package immediate notification and resolution
Problem Resolution
Issues resolved immediately:
- Lost packages: Immediate replacement or refund
- Damaged shipments: Photo documentation and rapid resolution
- Delivery delays: Proactive communication and alternative solutions
- Address issues: Direct contact to resolve delivery problems
Special Shipping Situations
Large or Heavy Items
Professional handling for substantial equipment:
- Freight services for items over 150 lbs
- Liftgate delivery when dock access unavailable
- Inside delivery to specific plant locations
- Rigging services for complex positioning requirements
- Crating and export packaging for international shipments
Hazardous Materials
Compliant shipping for regulated components:
- Dangerous goods certification for batteries and chemicals
- Proper hazmat labeling and documentation
- Carrier restrictions compliance and alternative routing
- International regulations adherence for global shipments
Multiple Item Orders
Coordinated delivery for complete solutions:
- Consolidated shipping when all items available
- Partial shipments with remaining items to follow
- Priority shipping for critical components first
- Delivery scheduling to match installation timelines
Shipping Policies & Procedures
Order Processing Timeline
From order to shipment:
- Order received and confirmed (within 30 minutes)
- Payment processing (immediate for credit cards, same day for POs)
- Inventory allocation and testing verification (within 1 hour)
- Packaging and carrier scheduling (within 2 hours)
- Shipment and tracking notification (within 3 hours total)
Shipping Insurance
Protection for valuable shipments:
- Automatic insurance included on all shipments
- Additional coverage available for high-value items
- Claims handling managed by Indusplex
- Replacement guarantee regardless of carrier issues
Holiday and Weekend Shipping
Service when you need it most:
- Saturday delivery available for emergencies
- Holiday shipping coordinated with carrier schedules
- Weekend pickup from Indusplex facility
- After-hours coordination for critical situations
Customer Pickup Options
Will-Call Service
Pick up directly from our Reading, PA facility:
- Same-day pickup available for stock items
- Extended hours coordination for emergency situations
- Parts ready notification when order is complete
- Driving directions and facility access instructions provided
Local Delivery Service
Direct delivery within 100 miles of Reading, PA:
- Same-day delivery for emergency situations
- Scheduled delivery for planned maintenance
- Direct plant floor delivery when specified
- Installation assistance available when needed
Frequently Asked Questions
Q: What if I need a part delivered on Saturday?
A: Saturday delivery is available via FedEx and UPS for emergency situations. Additional charges apply but are quoted upfront.
Q: Can you deliver directly to our plant floor instead of the receiving dock?
A: Yes, for local deliveries within 100 miles we can arrange direct delivery to specific plant locations.
Q: What happens if the package gets damaged during shipping?
A: All shipments are fully insured. Damaged items are replaced immediately at no cost to you.
Q: Do you ship to APO/FPO military addresses?
A: Yes, we ship to military addresses worldwide via USPS Priority Express and other military mail services.
Q: Can you hold shipment until a specific date?
A: Absolutely. We can coordinate delivery timing to match your maintenance schedules or installation plans.
Q: What if the part doesn’t fit and needs to be returned?
A: Eric provides prepaid return shipping labels for any items that don’t meet specifications or expectations.
Ready to Get Your Parts Shipped?
For emergency shipping needs: Call 484-706-9081 – Eric can arrange same-day shipment and overnight delivery.
For standard shipping questions: Email sales@indusplex.com with your delivery requirements.
Need cost estimates? Shipping costs are quoted with every parts inquiry and confirmed before processing.
More information:
Ready to order?
Still Have Questions?
For immediate answers: Call 484-706-9081 – Eric personally handles all customer communications.
For detailed inquiries: Email sales@indusplex.com with your specific questions.
For emergency situations: Same phone number provides after-hours access for production line emergencies.