WARRANTIES & RETURNS
Complete Purchase Protection and Peace of Mind
When you’re buying surplus industrial parts, quality and reliability are your biggest concerns. Eric Byrne personally stands behind every component sold through Indusplex with comprehensive warranties and a no-questions-asked return policy. Your production line depends on parts that work—and Eric guarantees they will.
Eric’s Personal Money-Back Guarantee
100% Satisfaction Guarantee
If any part doesn’t perform as described or meet your expectations:
- Full refund of purchase price
- No restocking fees or hidden charges
- Prepaid return shipping labels provided
- No questions asked policy
- Immediate refund processing (within 24 hours of return receipt)
Compatibility Guarantee
Eric personally verifies compatibility for every sale:
- Engineering assessment of part specifications vs. your application
- Cross-reference verification for alternative parts
- Technical documentation provided with every shipment
- Installation guidance when needed
- Full refund if part doesn’t fit or function as specified
Condition Guarantee
Parts are exactly as described:
- Detailed condition reports with photos for all items
- Testing verification performed on all electronic components
- “New Old Stock” guarantee – never installed, original packaging when claimed
- Refurbishment certification for professionally restored items
- Full refund if condition doesn’t match description
Comprehensive Warranty Coverage
Standard Warranty Terms
All parts sold by Indusplex include:
90-Day Functional Warranty
- Covers defects in materials and workmanship
- Replacement or full refund for warranty failures
- No charge for warranty replacement parts
- Free return shipping for warranty claims
- Technical support throughout warranty period
Extended Warranty Available
- 1-Year warranty available on request for most components
- 2-Year warranty on professionally refurbished items
- Lifetime technical support from Eric for all purchases
- Extended warranty pricing quoted with initial order
What’s Covered Under Warranty
Comprehensive protection against:
- Manufacturing defects in materials or construction
- Functional failures during normal operation
- Performance issues not meeting published specifications
- Premature wear under normal operating conditions
- Electronic component failures within warranty period
What’s Not Covered
Normal exclusions include:
- Damage from misapplication or incorrect installation
- Physical damage from drops, impacts, or accidents
- Environmental damage from exposure beyond component ratings
- Normal wear and tear after warranty period expires
- Damage from power surges or electrical system faults
Return Process & Procedures
Simple Return Authorization
Easy return process for any reason:
Step 1: Contact Eric
- Call 484-706-9081 or email sales@indusplex.com
- Explain reason for return (no justification required)
- Receive Return Authorization (RA) number immediately
- Return shipping instructions provided
Step 2: Package for Return
- Include RA number on package exterior
- Use original packaging when possible
- Include copy of original invoice or packing slip
- Add brief note explaining return reason
Step 3: Ship Back to Eric
- Prepaid return label provided via email
- Drop off at any UPS/FedEx location
- Tracking information automatically provided
- No return shipping costs to customer
Step 4: Refund Processing
- Refund processed within 24 hours of receipt
- Same payment method as original purchase
- Email confirmation of refund processing
- Full purchase price refunded (no restocking fees)
Return Timeline Requirements
Generous return windows:
- 30 days for standard returns (any reason)
- 90 days for warranty-related returns
- 1 year for New Old Stock items with defects
- Extended periods available for special circumstances
- No time limit on Eric’s satisfaction guarantee
Warranty Claim Process
Fast Warranty Resolution
When parts fail within warranty period:
Immediate Response
- Contact Eric immediately when warranty issue occurs
- Phone support: 484-706-9081
- Email support: sales@indusplex.com
- Same-day response to all warranty claims
- Technical troubleshooting provided
Warranty Evaluation
- Eric determines whether issue is warranty-covered
- Remote troubleshooting when possible
- Return authorization issued for warranty claims
- Replacement part sourced immediately
- Customer keeps failed part for comparison when needed
Warranty Resolution Options
- Immediate replacement with identical part
- Compatible alternative if original unavailable
- Full refund if replacement cannot be sourced
- Store credit for future purchases (customer choice)
- Upgraded replacement when available at same price
Emergency Warranty Support
When warranty failures create production emergencies:
- Same-day replacement shipping when possible
- Overnight delivery at no extra charge for warranty replacements
- Temporary loaner parts when available
- Priority sourcing for discontinued warranty items
- Direct technical support from Eric during installation
Specific Warranty Terms by Product Category
Electronic Components
PLCs, drives, sensors, control systems:
- 90-day standard warranty on all electronic items
- Extended testing performed before shipment
- Configuration backup provided when applicable
- Technical documentation included
- Installation support available during warranty period
Mechanical Equipment
Motors, pumps, bearings, mechanical components:
- 90-day standard warranty on all mechanical items
- Operational testing performed when possible
- Maintenance history provided when available
- Installation guidelines included with shipment
- Technical consultation available throughout warranty
New Old Stock (NOS) Items
Never-installed components with original packaging:
- 1-year warranty standard on all NOS items
- Original manufacturer specifications guaranteed
- Factory sealed packaging when claimed
- Complete documentation included when available
- Full manufacturer support information provided
Refurbished Components
Professionally restored to like-new condition:
- 1-year warranty on all refurbished items
- Complete restoration documentation provided
- Testing certificates included with shipment
- Performance equal to new guaranteed
- Upgrade documentation when modifications made
Technical Support & After-Sale Service
Ongoing Technical Support
Eric remains available after purchase:
- Installation guidance for proper component setup
- Troubleshooting assistance when problems arise
- Compatibility verification for future purchases
- Maintenance recommendations based on application
- System optimization suggestions when appropriate
Documentation & Resources
Complete information package with every order:
- Technical specifications and datasheets
- Installation instructions and wiring diagrams
- Compatibility information and cross-references
- Maintenance guidelines and service intervals
- Troubleshooting guides for common issues
Replacement Part Services
Ongoing support for your equipment:
- Future part sourcing for same equipment
- Preventive replacement recommendations
- Bulk purchasing discounts for multiple items
- Custom sourcing for related components
- System upgrade consultation when needed
International Warranty & Returns
Global Warranty Coverage
Full warranty protection for international customers:
- Same warranty terms apply worldwide
- International return shipping arranged by Indusplex
- Customs documentation handled for warranty returns
- Local technical support coordination when available
- Currency exchange protection for warranty refunds
International Return Process
Simplified returns for overseas customers:
- Prepaid international return labels provided
- Customs forms completed by Indusplex
- Express return processing to minimize downtime
- Local replacement sourcing when possible
- Wire transfer refunds for international returns
Frequently Asked Questions
Q: What if I install the part and it doesn’t work?
A: Contact Eric immediately. If it’s a compatibility issue or defective part, you get a full refund plus free return shipping.
Q: Do I have to pay to ship warranty returns?
A: No. Eric provides prepaid return labels for all warranty claims and satisfaction guarantee returns.
Q: How long do I have to return a part?
A: 30 days for any reason, 90 days for warranty issues, up to 1 year for New Old Stock defects.
Q: What if the part works but isn’t exactly what I needed?
A: No problem. Eric’s satisfaction guarantee covers any reason for return within 30 days.
Q: Can I get an extended warranty on expensive parts?
A: Yes. Extended warranties up to 2 years are available on most components. Just ask when ordering.
Q: What if I damage the part during installation?
A: Installation damage isn’t covered under warranty, but Eric provides detailed installation guidance to prevent problems.
Q: Do you test all parts before shipping?
A: Yes. All electronic components are tested for functionality. Mechanical parts are inspected and tested when possible.
Q: What if I need a replacement part immediately for a warranty claim?
A: Eric can often ship replacement parts same-day for warranty claims, especially for production line emergencies.
Q: Can I return parts after the warranty expires?
A: Eric’s satisfaction guarantee has no time limit. If you’re not satisfied with a purchase for any reason, contact him directly.
Q: What documentation do you provide with warranty claims?
A: Complete technical documentation, testing results, condition reports, and installation guidance with every warranty replacement.
Warranty Contact Information
For warranty claims: Call 484-706-9081 immediately – Eric personally handles all warranty issues.
For technical support: Email sales@indusplex.com with detailed description of issue and equipment information.
For return authorization: Contact Eric via phone or email – RA numbers issued immediately.
For emergency warranty replacement: Same-day processing and overnight shipping available for production line situations.
Eric’s Personal Commitment
“When you buy from Indusplex, you’re not just getting a part—you’re getting my personal commitment that it will work in your application. I’ve been in manufacturing for over 20 years, and I understand that your production line depends on parts that perform reliably. That’s why I personally test components, verify compatibility, and stand behind everything with my money-back guarantee. If something doesn’t work as expected, I’ll make it right immediately—no questions asked.”
– Eric S. Byrne, Owner & Chief Engineer
Ready to Buy with Confidence?
Need parts with complete warranty protection? Call 484-706-9081 to discuss your requirements.
Have warranty questions about a specific part? Email sales@indusplex.com with part details and application information.
Ready to place an order? All parts come with Eric’s personal guarantee and comprehensive warranty coverage.
More information:
Start your order:
Still Have Questions?
For immediate answers: Call 484-706-9081 – Eric personally handles all customer communications.
For detailed inquiries: Email sales@indusplex.com with your specific questions.
For emergency situations: Same phone number provides after-hours access for production line emergencies.