PAYMENT FAQ
Flexible Payment Solutions for Manufacturing Operations
When your production line is down, payment processing shouldn’t slow down your parts delivery. Indusplex offers multiple payment options designed to work with corporate purchasing procedures while enabling immediate order processing for emergency situations.
Emergency Payment Processing
Immediate Payment Methods
For production line emergencies requiring same-day shipping:
Credit Cards (Processed Immediately)
- Visa, MasterCard, American Express, Discover
- Corporate purchasing cards accepted
- Immediate authorization and processing
- No transaction delays for urgent orders
- Secure payment processing with fraud protection
Wire Transfers (Large Orders)
- Same-day processing for orders over $5,000
- Direct bank-to-bank transfer
- Immediate funds verification and order release
- Ideal for high-value emergency components
- Wire transfer instructions provided upon request
Phone Orders with Credit Card
- Call 610-898-3406 to process payment immediately
- Eric takes payment information directly
- Order processed while you’re on the phone
- Immediate shipping arrangement
- Confirmation and tracking within 30 minutes
Standard Corporate Payment Options
Purchase Orders
Most common payment method for established companies:
NET 30 Terms (Qualified Customers)
- Credit application and approval required
- Minimum order quantities may apply
- Terms available for companies with established credit history
- Payment due within 30 days of invoice date
- Late payment fees apply after 30 days
NET 15 Terms (New Customers)
- Available for first-time customers with good credit
- Shorter terms while establishing payment history
- Transition to NET 30 after successful payment history
- Credit references required for approval
Purchase Order Processing
- Valid PO number required with authorized signature
- PO must include shipping address and contact information
- Email PO to: sales@indusplex.com
- Order processing begins upon PO receipt
- Invoice provided with shipment
Credit Application Process
Fast approval for qualified companies:
- Complete credit application (available upon request)
- Provide business references and banking information
- Credit check processing (typically 24-48 hours)
- Approval notification with terms and limits
- Immediate order processing once approved
Alternative Payment Methods
Cash on Delivery (COD)
When other payment methods aren’t available:
- Available through UPS and FedEx
- Payment due upon package delivery
- Cashier’s check or money order required (no personal checks)
- COD fee added to total order ($15-25 depending on carrier)
- Not available for international shipments
Certified Check or Money Order
Secure payment for any order size:
- Payment must clear before shipment
- Allows 3-5 business days for check verification
- Payable to: Indusplex LLC
- Mail to address provided with order confirmation
- Good option for companies without established credit
Bank Transfer (ACH)
Electronic payment for domestic orders:
- Lower fees than wire transfer
- Processing time: 1-2 business days
- Available for orders over $1,000
- Banking information provided with invoice
- Preferred method for recurring customers
International Payment Processing
International Wire Transfers
Secure payment for overseas customers:
- Payment in US dollars required
- Customer pays all banking fees
- Swift code and routing information provided
- 2-3 business day processing time
- Confirmation required before shipment
International Credit Cards
Convenient payment for global customers:
- Visa and MasterCard accepted worldwide
- Currency conversion handled by card issuer
- Additional verification may be required
- Immediate processing for urgent orders
- Secure payment processing with fraud protection
Letters of Credit
For large international transactions:
- Available for orders over $25,000
- Irrevocable letters of credit preferred
- Bank coordination and documentation required
- Extended processing time (5-10 business days)
- All banking fees paid by customer
Payment Terms & Policies
Pricing and Payment Due Dates
Clear terms for all payment methods:
Immediate Payment Required:
- All credit card transactions
- COD deliveries
- Wire transfers and certified checks
- Emergency orders regardless of payment method
Extended Terms Available:
- NET 15: Payment due within 15 days of invoice
- NET 30: Payment due within 30 days of invoice
- Early payment discounts available (2% if paid within 10 days)
- Late payment fees: 1.5% per month after due date
Payment Processing Timeline
When your payment enables order processing:
- Credit Cards: Immediate processing and shipment
- Wire Transfers: Same day with receipt confirmation
- Purchase Orders: Processing begins upon PO receipt
- Checks/Money Orders: 3-5 business days for verification
- COD: Order ships immediately, payment due on delivery
Emergency Credit Approval
Fast-Track Credit Process
When emergencies can’t wait for standard credit approval:
Immediate Credit Decision
- Credit decision within 2 hours for urgent orders
- Based on basic company information and credit check
- Temporary credit limit established for emergency
- Full credit application completed after emergency resolved
Required Information for Fast-Track:
- Company name and DUNS number
- Authorized contact person with purchasing authority
- Primary bank reference and account information
- Brief description of current emergency situation
- Requested credit limit amount
Emergency Credit Limits:
- First-time customers: Up to $5,000
- Established companies: Based on credit assessment
- Payment due within 15 days for emergency credit
- Regular terms available after successful payment
Special Payment Situations
Large Order Payment Plans
Flexible payment for substantial purchases:
- Available for orders over $10,000
- Down payment (typically 50%) required to begin processing
- Balance due before shipment or upon delivery
- Custom payment schedules available for facility liquidations
- All terms agreed upon before order processing
Government and Educational Institutions
Specialized payment processing for public sector:
- Government purchase orders accepted
- Educational institution NET 30 terms available
- Tax-exempt status recognized with proper documentation
- Compliance with government payment procedures
- Special invoicing requirements accommodated
International Import/Export Requirements
Compliance with international payment regulations:
- Export documentation provided with payment confirmation
- Commercial invoices for customs clearance
- Harmonized tariff codes for proper classification
- Value declarations for international shipping
- Compliance with international trade regulations
Payment Security & Protection
Secure Payment Processing
Your financial information is protected:
- PCI-compliant credit card processing
- Encrypted transmission of all payment data
- No storage of credit card information
- Fraud protection monitoring
- Secure communication for all payment discussions
Payment Verification Procedures
Protecting both customer and vendor:
- Identity verification for large transactions
- Callback confirmation for new credit card customers
- Purchase order authorization verification
- Wire transfer confirmation before shipment
- Documentation requirements for international payments
Frequently Asked Questions
Q: Can I use a corporate credit card for emergency orders?
A: Yes, corporate cards are accepted and provide immediate order processing for emergency situations.
Q: Do you offer payment terms to first-time customers?
A: NET 15 terms are available with credit approval. Emergency situations may qualify for immediate temporary credit.
Q: What information do you need for a purchase order?
A: Valid PO number, authorized signature, complete shipping address, contact information, and specific part descriptions.
Q: Can I pay by check for emergency orders?
A: Personal and business checks require 3-5 days to clear. For emergencies, credit cards or wire transfers provide immediate processing.
Q: Do you accept payment from international customers?
A: Yes, via international wire transfer and major credit cards. Payment must be in US dollars.
Q: What happens if my payment is declined?
A: Eric will contact you immediately to resolve payment issues. Alternative payment methods can be arranged quickly.
Q: Can I get a receipt immediately after payment?
A: Yes, payment confirmations and receipts are provided immediately via email for all payment methods.
Q: Do you offer early payment discounts?
A: 2% discount available if payment is received within 10 days of invoice date for NET 30 customers.
Q: What if I need to pay with a different method than initially arranged?
A: Payment methods can be changed up until order processing. Contact Eric immediately to make arrangements.
Q: Can you split payment between multiple methods?
A: Yes, for large orders payment can be split between different methods (e.g., partial credit card, balance by wire transfer).
Payment Processing Contact
For immediate payment processing: Call 484-706-9081 – Eric handles all payment arrangements directly.
For payment questions: Email sales@indusplex.com with your specific payment requirements.
For credit applications: Request application via phone or email, typically approved within 24-48 hours.
Banking information: Wire transfer and ACH details provided upon order confirmation.
Ready to Complete Your Order?
Emergency orders: Call now with credit card information for immediate processing and same-day shipping.
Standard orders: Email purchase order or contact Eric to arrange payment method that works best for your company.
Need credit terms? Request credit application to establish NET 15 or NET 30 payment terms.
More information:
Ready to order?
Still Have Questions?
For immediate answers: Call 484-706-9081 – Eric personally handles all customer communications.
For detailed inquiries: Email sales@indusplex.com with your specific questions.
For emergency situations: Same phone number provides after-hours access for production line emergencies.